Welcome to More Life Support Services. We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information in compliance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
1. Collection of Personal Information
We collect personal information that is necessary for us to provide our support services. This may include:
Contact Information: Such as your name, email address, phone number, and postal address.
Account Information: Information related to your account with us, including account settings and preferences.
Service Interaction: Details of your interactions with our support team, including support tickets and communications.
Payment Information: If applicable, we may collect payment information for transactions related to our services.
Technical Information: Such as IP addresses, browser types, and device information.
2. Use of Personal Information
We use your personal information for the following purposes:
To Provide and Manage Services: To deliver support services, manage your account, and respond to your inquiries.
To Improve Services: To analyze and improve our services and support processes.
To Communicate: To send you updates, notifications, and promotional materials related to our services (you may opt out of marketing communications at any time).
To Comply with Legal Obligations: To comply with legal requirements and resolve disputes.
3. Disclosure of Personal Information
We may disclose your personal information in the following circumstances:
To Service Providers: We may share information with third-party service providers who assist us in operating our business and providing our services. These providers are bound by confidentiality agreements and are required to handle your information securely.
For Legal Reasons: If required by law or to protect our rights, we may disclose your information to law enforcement or other government authorities.
Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of the transaction.
4. Security of Personal Information
We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, so while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
5. Access and Correction
You have the right to access and correct your personal information held by us. To request access or correction, please contact us using the details provided below. We will respond to your request in a timely manner and in accordance with applicable laws.
6. Cookies and Tracking Technologies
We may use cookies and similar tracking technologies to enhance your experience on our website and gather information about how you use our services. You can manage your cookie preferences through your browser settings.
7. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the updated policy on our website. Your continued use of our services following the posting of changes constitutes your acceptance of the updated policy.
8. Contact Us
If you have any questions or concerns about this Privacy Policy or our handling of your personal information, please contact us at:
More Life Support Services
12 Higgs street, Albion
Brisbane, Queensland 4010
info@morelifesupportservices.com.au
0481 615 633
9. Complaints
If you believe that we have not complied with our privacy obligations or that your privacy rights have been violated, you may lodge a complaint with us using the contact details above. We will investigate and respond to your complaint as soon as possible. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).
Thank you for trusting More Life Support Services, Your privacy is important to us, and we are committed to protecting it.
